Terms & Conditions

1. Definitions

• "Platform" or "Service": the NXORA web application for payroll, employees, contracts, leave, timesheets and related modules, including the website, APIs and documentation.
• "Account": the workspace created for the Customer, together with its users and permissions.
• "Customer Data": everything the Customer or its users enter into the platform, including employee, payroll and document data.
• "User": any person the Customer grants access to its account (owner, admin, HR, employee).
• "Paddle": Paddle.com Market Limited, the Merchant of Record for all paid subscriptions.
• "Free Tier": the permanently free usage level described in clause 5.

2. Eligibility and authority

You must be at least 18 years old and have full legal capacity to enter into contracts. If you use the platform on behalf of an organisation, you represent and warrant that you are authorised to bind that organisation to these Terms, and "Customer" means both you and that organisation jointly and severally.

The platform may not be used by any person or entity subject to applicable sanctions, or resident in a comprehensively embargoed country or territory.

3. Nature of the service — a calculation tool, not advice

NXORA is software that performs calculations and record-keeping based on the inputs and configuration the Customer defines (tax brackets, salary components, leave policies, public holidays, end-of-service rules, commission formulas and so on).

NXORA does not provide, and nothing in the platform or its content may be construed as, legal, tax, accounting, insurance, compliance or labour-law advice in any jurisdiction.

The Customer is solely and finally responsible for the accuracy of inputs, for ensuring outputs comply with the labour, tax and social-security law applicable to it, and for reviewing every calculation before approving, paying or filing it. Country presets and templates are provided as a starting convenience only, "as is", with no guarantee that they are current or compliant with any legislation in force.

The platform does not move money, does not pay salaries, and does not file tax returns on the Customer's behalf.

4. Account and security

• You are responsible for keeping credentials confidential and for all activity under your account, whether or not authorised by you.
• You are responsible for managing your users' permissions and for promptly revoking access when a relationship ends.
• You must notify us immediately by email of any suspected breach or unauthorised use.
• We are not liable for losses caused by disclosed credentials or by the acts of the Customer's users.

5. Free-forever tier and paid subscriptions

NXORA provides a permanently free usage tier that includes access to the platform and use of its features for up to two (2) employees in a workspace, with no time limit and no payment card required. Its purpose is to let you evaluate the system fully and genuinely before any financial commitment.

Paid subscriptions are annual. They activate once payment succeeds and entitle the Customer to use the platform for the employee count and within the limits of the selected plan for the subscription term.

We may change prices or plan contents in future. No change affects a subscription already running before its renewal date, and the Customer is notified of the new price before renewal.

6. Payment and billing through Paddle

All purchases, payments and renewals are handled exclusively by Paddle.com Market Limited, acting as Merchant of Record for the product. This means Paddle is the seller of record in the payment transaction and is responsible for processing payment, issuing invoices, and calculating, collecting and remitting any VAT or sales tax due based on your location.

By completing a purchase you also agree, in addition to these Terms, to Paddle's buyer terms and privacy policy, which form a separate agreement between you and Paddle in respect of the payment transaction.

Your bank or card statement may show "Paddle" or "Paddle.net" rather than NXORA.

We do not receive, store or process payment-card numbers; all of that occurs within Paddle's environment.

We are not responsible for bank charges, currency-conversion fees or cross-border fees imposed by your card issuer or bank.

7. Automatic renewal and cancellation

• Annual subscriptions renew automatically for a further year unless the Customer cancels renewal before the renewal date.
• Renewal can be cancelled at any time from subscription settings, from the Paddle subscription-management link, or by emailing our billing address.
• Cancellation takes effect at the end of the current paid term; access continues until then, and no refund of amounts already paid arises from cancellation (see the Refund Policy).
• When a subscription ends without renewal, the account downgrades to the free-tier limits, and data beyond those limits may become inaccessible until you upgrade or export.

8. Acceptable use

The Customer and its users must not:

• use the platform for any unlawful purpose or in breach of the law of the country in which they operate;
• attempt unauthorised access to our systems or to other customers' data, or conduct penetration testing without prior written permission;
• reverse engineer, decompile, or attempt to extract source code or calculation logic;
• resell, rent or provide the service to a third party without a written agreement;
• upload malware or content infringing third-party rights, or enter data without a lawful basis for processing;
• overload the infrastructure with excessive automated requests or exceed fair-use limits.

9. Customer Data and intellectual property

Customer Data remains owned by the Customer. The Customer grants us a limited, non-exclusive licence to host, process, transmit and display that data solely as necessary to provide, maintain and support the service.

The platform, its code, design, trademarks, reference databases and templates remain the exclusive property of NXORA. The Customer receives only a limited, non-exclusive, non-transferable licence to use them for the subscription term and subject to these Terms.

Any feedback or suggestions you send us may be used and incorporated into the product free of charge and without obligation of confidentiality.

10. Availability and maintenance

We use commercially reasonable efforts to keep the service available, but we do not warrant uninterrupted or error-free operation.

We may carry out scheduled or emergency maintenance and may modify or discontinue features, seeking to give advance notice of material changes.

We do not warrant compatibility with every device, browser or network, and are not responsible for outages caused by hosting, internet or third-party providers.

11. Disclaimer of warranties

The service is provided "AS IS" and "AS AVAILABLE", without warranty of any kind, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, or the accuracy or completeness of any calculation, report or template.

We do not warrant that payroll, tax, end-of-service or entitlement results comply with any legislation in force in any jurisdiction; those results depend entirely on configuration and inputs the Customer controls.

12. Limitation of liability

To the maximum extent permitted by applicable law, NXORA, its directors, employees and suppliers shall have no liability for any indirect, consequential, incidental, special or punitive damages, nor for loss of profit, revenue, opportunity, goodwill or data, nor for fines, penalties, tax assessments or employment claims, even if advised of their possibility.

In all cases, our total aggregate liability — for all claims combined and on any legal basis — shall not exceed the amounts actually paid by the Customer for the subscription in the twelve (12) months immediately preceding the event giving rise to the claim. If the Customer is on the free tier, our total aggregate liability is zero.

You acknowledge that this allocation of risk is a fundamental element of the pricing of the service, and that the service would not be offered on these terms without it.

13. Indemnity

The Customer shall defend, indemnify and hold NXORA harmless against any claim, action, fine, loss or expense (including reasonable legal fees) arising out of or relating to: (a) Customer Data or the lawfulness of its processing; (b) the Customer's breach of these Terms or of the law; (c) any dispute between the Customer and its employees, users or authorities; (d) the Customer's reliance on platform outputs without review.

14. Suspension and termination

• We may suspend or terminate an account immediately for material breach of these Terms, non-payment, or a security or legal risk.
• The Customer may stop using the service at any time by deleting the account or cancelling renewal.
• After termination, the Customer may export its data within thirty (30) days, after which we may permanently delete it in line with the Privacy Policy.
• Clauses on liability, indemnity, intellectual property and governing law survive termination.

15. Changes to these Terms

We may update these Terms from time to time. The updated version is published on this page with a revised "Last updated" date, and customers are notified of material changes by a suitable means. Continued use after the update takes effect constitutes acceptance.

16. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan, without regard to conflict-of-law rules. The courts of Amman shall have exclusive jurisdiction over any dispute arising from them, save that we may seek interim relief before any competent court.

Nothing here deprives a consumer of mandatory rights granted by the law of their country of residence where those rights cannot be contracted out of.

17. General

• Severability: invalidity of one clause does not affect the rest.
• No waiver: forbearance in enforcing a right is not a waiver of it.
• Assignment: the Customer may not assign this agreement without our written consent; we may assign it in a merger or acquisition.
• Force majeure: we are not liable for delay or failure caused by circumstances beyond our reasonable control.
• Entire agreement: these Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement.
• Language: in the event of conflict between the Arabic and English versions, the Arabic version prevails.